Welcome to the Returns & Refund Policy of Eleganceera brought to you by Flyntworkstech Solutions Private Limited! At Eleganceera, ensuring your satisfaction is our highest priority. We are committed to making sure each purchase aligns with your expectations. This policy outlines our processes for returns, exchanges, and refunds, so you can shop with confidence. Please review this policy thoroughly to understand how we manage transactions on our platform.

By accessing our website and making purchases, you agree to abide by the terms outlined in this Returns & Refund Policy.

Returns & Refund Procedures

To be eligible for a refund, please ensure that the returned item meets the following criteria:

• Furniture: 

The item must be in its original packaging and condition. Assembly must not have been attempted, and the item should be returned in its unused state.

Refund Eligibility Criteria:

The customer service team can assist you if you wish to initiate a return. Provide your order number, detailed information about your return request, and any necessary documentation. Include your contact details for any required follow-up. Items must be returned unused, in their original state, with packaging and tags intact.

Refund Processing Timeline:

Refunds are typically processed within 5-7 business days using the payment method originally used for the purchase.

Conditions for Partial Refunds:

Partial refunds may be issued for items returned with minor damages or missing accessories, pending evaluation.

Shipping Costs Policy:

Unless we are at fault, shipping fees are non-refundable, and customers are responsible for the return shipping costs.

Refund Exemption Conditions

Refunds cannot be issued under the following circumstances:

Furniture:

• Items that have been assembled or altered in any way.
• Custom or special-order pieces that were made to your specifications.
• Furniture that shows signs of damage or wear not present at the time of delivery.

We appreciate your time in reviewing our Returns & Refund Policy. Our aim is to provide a seamless and transparent shopping experience for all our customers. If you have any questions or need additional assistance, please feel free to contact us at flyntworkstechsolutionsprivate@gmail.com —we are here to help.